Neeman's Comfort Club – Terms & Conditions

Neeman’s Comfort Club – Terms & Conditions

Last updated: August 2026

Welcome to Neeman’s Comfort Club (the “Program”), a loyalty rewards program operated by Neeman’s. By enrolling in or participating in the Program, you agree to be bound by these Terms & Conditions.

1. Eligibility

• The Program is open to registered customers of Neeman’s with a valid account on neemans.com.
• Participants must be 18 years of age or older.
• The Program is available to residents of India only, unless otherwise stated.
• Employees of Neeman’s and their immediate family members are not eligible to participate.

2. Enrollment

• Enrollment is free and automatic upon creating an account on neemans.com or downloading the Neeman’s app.
• Each customer may hold only one Comfort Club account.
• Accounts are non-transferable.

3. Membership Tiers

The Comfort Club has four membership tiers based on cumulative spend:

• Insider – Spend up to ₹4,999
• Loyalist – Spend ₹5,000 – ₹7,999
• Champion – Spend ₹8,000 – ₹11,999
• Ambassador – Spend ₹12,000 and above

Tier status is evaluated on a rolling 12-month basis from the date of your first qualifying purchase or app download. Tier benefits and thresholds are subject to change at Neeman’s discretion with reasonable notice.

4. Earning Comfort Coins

Comfort Coins can be earned across all Neeman’s channels:

• neemans.com (website)
• Neeman’s App
• Neeman’s physical stores

Earn rates by tier are as follows:

• Insider: Earn 5 Comfort Coins for every ₹100 spent (0.5x rewards). Spend ₹1,000, earn ₹50 back in coins.
• Loyalist: Earn 10 Comfort Coins for every ₹100 spent (1x rewards). Spend ₹1,000, earn ₹100 back in coins.
• Champion: Earn 15 Comfort Coins for every ₹100 spent (1.5x rewards). Spend ₹1,000, earn ₹150 back in coins.
• Ambassador: Earn 20 Comfort Coins for every ₹100 spent (2x rewards). Spend ₹1,000, earn ₹200 back in coins.

Additional Comfort Coins may be earned through actions such as writing a review, referring a friend, downloading the app, or on your birthday, as communicated by Neeman’s from time to time. Birthday Comfort Coins awarded per tier: Insider – 100, Loyalist – 125, Champion – 150, Ambassador – 200.

Comfort Coins are not earned on taxes, shipping charges, gift cards, or amounts paid using existing Comfort Coins.

Neeman’s reserves the right to modify the Comfort Coins earning structure at any time.

5. Redeeming Comfort Coins

Comfort Coins can be redeemed for discounts on eligible purchases through the following channels only:

• Neeman’s App
• Neeman’s physical stores

Please note: Redemption of Comfort Coins is not available on neemans.com (website). The website allows you to view your Comfort Coins balance and earn coins on purchases, but redemption must be completed via the app or in-store.

• A minimum cart value of ₹1,599 is required to redeem Comfort Coins.
• There is no minimum Comfort Coins balance required to redeem — any available coins can be applied to a qualifying order.
• Maximum Comfort Coins redeemable per order by tier:
  • Insider: Up to 500 Comfort Coins
  • Loyalist: Up to 600 Comfort Coins
  • Champion: Up to 700 Comfort Coins
  • Ambassador: Up to 1,000 Comfort Coins
• Comfort Coins cannot be applied to gift cards, shipping fees, or taxes.
• Comfort Coins have no cash value and cannot be transferred, sold, or exchanged.

6. Comfort Coins Expiry

• Earned Comfort Coins: Expire 12 months from the date of tier participation or app download, whichever is applicable.
• Promotional Comfort Coins: Expire as specified at the time of the promotion (typically 15 to 30 days from the date of issue).
• Neeman’s will endeavour to notify members before their coins expire.
• Expired Comfort Coins cannot be reinstated under any circumstances.

7. Tier Benefits

Benefits vary by tier and may include early access to sales and new style drops, free express delivery, unlimited returns, priority customer support, and exclusive store event invites for Ambassador members. Full details of tier benefits are available on the Comfort Club page. Benefits are subject to change at Neeman’s discretion.

8. Program Changes & Termination

• Neeman’s reserves the right to modify, suspend, or terminate the Comfort Club program at any time with reasonable notice.
• In the event of program termination, members will be given a reasonable period to redeem outstanding Comfort Coins.
• Neeman’s may disqualify any member found to be abusing the program, including fraudulent activity or manipulation of Comfort Coins.

9. Account Termination

• If your Neeman’s account is closed or terminated, all associated Comfort Coins will be forfeited.
• Comfort Coins are non-transferable in the event of account closure.

10. Privacy

Your participation in the Comfort Club is subject to Neeman’s Privacy Policy. We collect and use your data to manage your membership and personalise your experience.

11. Governing Law

These Terms & Conditions are governed by the laws of India. Any disputes arising in connection with the Program shall be subject to the exclusive jurisdiction of the courts of Hyderabad, Telangana.

12. Contact Us

For any queries related to the Comfort Club, please reach out to us via our support page or email us at support@neemans.com.