Return & Exchange Policy

Exchange Policy

At Neeman’s, we design our footwear with comfort, style, and sustainability at the core. We hope you love our products as much as we do. To ensure a seamless shopping experience, we offer a hassle-free exchange policy.

We have a Free 7-day Trial Policy. If 7 days have gone by since your order delivery, unfortunately, we won’t be able to offer you an exchange.

Eligibility Criteria

• To qualify for an exchange, the product must meet the following conditions:
• Unused and in the same condition as received
• Handovered in original packaging with all tags intact

Non-Eligible Cases

• Exchange requests will not be accepted under the following circumstances:
• Requests raised after 7 days from the date of delivery
  Products that have been used, worn, damaged, or are missing original packaging/tags
• We take care of the reverse pickup and exchange logistics to ensure a smooth and convenient experience for you.
• For any queries or assistance, please reach out to our support team at info@neemans.com
• Please note that we do not offer refunds at this time. Only exchanges are supported.

Socks Policy

• Socks cannot be returned or exchanged once purchased.
• This applies to all sock orders, including single pairs and combo packs.
• Replacement is only available in case of damaged, defective, or incorrect items delivered.
• Any request for replacement must be raised within 48 hours of delivery with supporting images.
• Products must be unused, unwashed, and in their original packaging for replacement eligibility.
• Requests without proper proof (images/videos) may not be processed.
• Refunds will not be provided under any circumstances for socks.

EMI Purchases:

Products purchased through EMI are not eligible for returns. However, exchanges are allowed, subject to a limit of one exchange per order and size availability.

Note - We do not issue refunds for Cash on Delivery (COD) charges, typically ranging from 29 to 100 Rs., in case you decide to return a product.

Please click on SCHEDULE AN EXCHANGE within 7 days of delivery with your order number.

FOR FURTHER INFO, PLEAE REVIEW OUR TERMS AND CONDITIONS.